Refund and Returns Policy

Last updated: 6 November 2026

This policy covers artwork purchases from Churches in Sweden, operated by R24k Web-Ateljé. For help, email info@churchesinsweden.com with your order number.

Physical prints — changing your mind

You may cancel your purchase of a physical print without giving a reason within 14 days of receiving it. The period starts on the day after delivery. Tell us clearly that you wish to cancel, for example by emailing info@churchesinsweden.com. You then have a further 14 days to send the print back.

You pay the direct cost of return postage for a change-of-mind return. Please return the print undamaged, in its original box or equivalent protective packaging. You may unpack and inspect it as you would in a shop. Handling beyond what is necessary to establish its nature, characteristics and functioning may result in a deduction for actual loss of value. There is no fixed restocking or cancellation fee.

Please contact us for return instructions. Returns go to Churches in Sweden / R24k Web-Ateljé, Uland 338, 871 92 Härnösand, Sweden. Do not send returns to Gelato or to the production address printed on the parcel. Contacting us for instructions does not make your statutory cancellation right subject to our approval.

Refunds for returned prints

We refund your original payment method without undue delay and within 14 days of receiving your cancellation notice. We may withhold reimbursement until we receive the returned goods or evidence that you have sent them back, whichever occurs first. If that happens after the original 14-day period, we refund without undue delay; a new 14-day period does not begin.

Standard delivery is included in our print prices. We do not deduct our original standard shipping cost from your refund. If you paid separately for an upgraded delivery service, only the standard delivery amount is refundable. Your bank or payment provider may take additional time to show the refund.

Damaged, defective or incorrect prints

If your print arrives damaged, defective or incorrect, contact us promptly with your order number, a description of the problem, and clear photographs showing the print, the damage and the packaging. Please keep the packaging while we investigate. If photographs are not possible, contact us so we can agree another way to assess the issue.

We will arrange a correct replacement at no additional cost. Where you are entitled to a refund under applicable consumer law, we will refund the affected purchase. Please contact us before returning damaged or faulty goods so we can arrange any necessary return at our expense. These instructions do not shorten your statutory time limits for reporting faults or limit your statutory remedies.

Digital downloads

Digital download sales are final once delivery begins with your express consent and acknowledgement that your right of withdrawal is lost. We do not then offer change-of-mind refunds, including for choosing the wrong artwork or size.

Before placing an order containing digital files, you must actively tick a separate checkbox: “I consent to immediate delivery of my digital files and acknowledge that I lose my right of withdrawal once delivery begins.” The checkbox is not preselected. Your consent is recorded with your order and confirmed by email. Download files become available after successful payment.

If we supply a faulty or incorrect file, email info@churchesinsweden.com and we will send the correct replacement file free of charge. If you cannot access your files, contact us for help. Your statutory rights concerning faulty or undelivered digital content remain unaffected, including any right to a refund where legally required.

Cancellation notice

You can email us in your own words or use the following optional notice:

To: Churches in Sweden / R24k Web-Ateljé, Uland 338, 871 92 Härnösand, Sweden; info@churchesinsweden.com.
I hereby give notice that I withdraw from my purchase of the following goods: [artwork and size].
Order number: [number]. Ordered on: [date]. Received on: [date].
Customer name and address: [details].
Date: [date]. Signature: [only if sent on paper].

Your consumer rights

This policy does not exclude or limit mandatory consumer rights in your country. Statutory cancellation rights also apply to discounted standard prints. The fact that a standard print is produced after ordering does not, by itself, make it a personalised product exempt from those rights.